Question 1

How does Closet Courier work?

Accepted Answer

Closet Courier makes selling your unwanted clothes simple. After creating an account, you can request a collection and send us your items. We then sort, photograph, list and manage the selling process on your behalf through established online selling platforms. Once your items sell, you receive your share of the earnings through our regular payouts.

Question 2

How much do I receive from my sales?

Accepted Answer

You receive 60% of the selling price for every item that successfully sells. Closet Courier keeps the remaining 40% to cover the time, work and costs involved in managing the entire selling process.

Question 3

Are there any upfront fees?

Accepted Answer

No. There are no upfront costs, listing fees or hidden charges. We only receive payment when your items successfully sell.

Question 4

What type of clothes do you accept?

Accepted Answer

We accept good-quality clothing and accessories that are suitable for resale. Items should be clean, in good condition and something that another person would realistically want to purchase.We focus on selecting items with strong resale potential to help maximise your returns.

Question 5

What happens to items that are not suitable for selling?

Accepted Answer

After sorting your items, any pieces that are unlikely to sell will be separated. You will have the option to collect these items or allow us to handle them responsibly in line with our Terms & Conditions.

Question 6

How do you decide the selling price?

Accepted Answer

We carefully price each item based on factors such as brand, condition, demand and current market prices. Our aim is to achieve the best balance between getting you a good return and allowing items to sell within a reasonable timeframe.

Question 7

Where are my items sold?

Accepted Answer

Your items are sold through established online selling platforms where there is demand for quality second-hand clothing. We manage the entire selling process for you, including creating listings, communicating with buyers, packaging and dispatching orders.

Question 8

How long does it take for my items to sell?

Accepted Answer

The time it takes depends on factors such as the brand, item condition, season and demand. Some items may sell quickly, while others may take longer. We regularly review listings to improve their chances of selling.

Question 9

Do I need to take photos or create listings?

Accepted Answer

No. We handle the entire process for you, including photography, writing descriptions, uploading listings and managing buyer communication.

Question 10

Do I need to package and post items?

Accepted Answer

No. Once an item sells, we take care of packaging and dispatching the order.

Question 11

When will I receive my money?

Accepted Answer

Pay-outs are made every two weeks. Once sales have been completed and processed, your earnings will be calculated and transferred to you with a clear breakdown of your sales.

Question 12

Can I track my items and earnings?

Accepted Answer

Yes. Upon request, we will provide an overview of your items, including the number of items received, listed, sold and your previous pay-outs.

Question 13

Can I request my clothes back?

Accepted Answer

Yes. If you have items that are unsuitable for resale or wish to collect remaining items, this can be arranged in accordance with our Terms & Conditions.

Question 14

What happens if an item is returned after being sold?

Accepted Answer

Any returns or issues with completed sales will be handled through the relevant online selling platform's process. Any impact on your earnings will be reflected once the situation has been resolved.

Question 15

How do I get started?

Accepted Answer

Simply create an account, request a collection and let us handle the rest.

RESALE MANAGEMENT

CLOSET COURIER